Our Hospitality & Visitor Experience experts embody the art of hospitality at events and cultural venues, and in premium VIP spaces. Our Account Managers, Team Leaders and Field Coordinators design and organise seamless, high-quality visitor experiences. From understanding customers' specific expectations to on-site coordination, they deliver an impeccable experience and contribute to the success of our events and the Group's reputation, thanks to their interpersonal skills and sense of service.
The mission of our Hospitality & Visitor Experience professionals is to design exceptional experiences and bring them to life : in short, they embody the very art of hospitality. Whether for major events, cultural venues or premium environments, such as VIP areas, they create a high-quality first impression that becomes a lasting memory.
Each member of our team – be they multi-skilled stewards or hostesses, account managers, team leaders or field coordinators – contributes to designing seamless, human and engaging visitor journeys. Every smile and interaction reflects the teams' collective expertise, built on understanding customer expectations, recruiting and training the right profiles, preparing efficient operational processes, supervising the teams on site and continuously improving our service quality.
Working in these professions means being close to the action - where hospitality becomes a genuine experience, where the team spirit creates positive energy, and where every detail contributes to making each event an unforgettable moment.
Hospitality & Reception
Our Hospitality & Reception professionals ensure that each and every visitor enjoys a high-quality experience. They reflect the Group's values for all our customers. As the first contact with customers at an event, our teams help to establish a relationship of trust, by welcoming and guiding visitors, providing them with information and help. Their professionalism, sense of service and attention to detail ensure a seamless experience and actively contribute to the success of all our events.
